Returns and Exchanges

ONLINE RETURN POLICY

Items purchased from the North gens online store can be returned in new, unworn condition with all tags and original packaging within 30 days of purchase. On orders exceeding $50, Canadian and U.S. customers are eligible for free returns and exchanges.

During busy season of the year, there may be delays processing U.S. returns due to mandatory customs clearance. Expect delays due to an increase in border traffic during the holidays. 

    Once your return is received at our HQ, processing and inspection typically takes 3-5 business days to complete. During certain busy season of the year, processing times may be longer. Once completed, you will be notified via email.